At Shiv Watches, we strive to ensure a smooth and satisfactory shopping experience for our customers. Please take a moment to review our cancellation policy to understand the terms and conditions under which cancellations are accepted.

Order Cancellation Before Dispatch

1.1. Same-Day Cancellations:
Orders can be cancelled within 12 hours of placing the order if the product has not yet been dispatched. You can cancel your order by contacting our customer support team here.

1.2. Pre-Dispatch Cancellations:
If your order has not been dispatched after the 12-hour window, please contact us immediately. We will try our best to accommodate your request, but cancellations are not guaranteed at this stage.

Non-Cancellable Orders

Once an order has been dispatched, it cannot be cancelled. You will receive a notification once your order has been shipped, and at this point, the sale is final.

Refunds for Cancelled Orders

3.1. Eligible Refunds:
If your cancellation is successful, any payments made will be refunded to your original payment method within 7-10 business days.

3.2. Processing Fees:
Please note that certain payment gateways may deduct processing fees, which will be reflected in your refund.

Important Notes

1. Cancellations are only allowed on items that have not been dispatched.
2. Custom or special bulk orders cannot be cancelled once confirmed.
3. For any questions or concerns, please reach out to our support team via Mail here.
4. Contact Information

Got questions about these Terms & Conditions? No problem! Feel free to reach out.

Don’t forget to check out our Privacy Policy too! It explains how we handle your personal information.