Return & Refund Policy

Thank you for shopping at Shiv Watches. We value your business and strive to provide the best products and services. Please take a moment to review our return and refund policy.

At Shiv Watches, we understand that sometimes you may need to cancel an order. If your order has not yet been dispatched, we offer a full refund of the amount paid. To request a refund before dispatch, please contact our customer support team as soon as possible with your order details.

Exchanges for Damaged or Defective Items

If you receive a product that is damaged or defective, please contact our customer support team within 48 hours of receiving your order. We will assess the issue and may offer an exchange for the same product or a similar item, subject to availability.

For Refunds Before Dispatch:

• Contact Us

  Reach out to our customer support team via with your order tracking number and a request for cancellation.

• Processing Refunds:

  Once your request is reviewed and approved, the refund will be processed, and the amount will be credited to your original payment method.

We do our best to make sure all the products on our website are described accurately. But, we can’t promise that every description, image, or piece of info on the site is completely right or error-free.

Shipping Costs

Please note that shipping costs for exchanges are the responsibility of the customer unless the exchange is due to an error on our part, such as receiving a defective or incorrect item.

• Products must be in their original condition and packaging to qualify for an exchange.

• Refunds are only applicable before the product has been dispatched.

• Exchanges are only applicable to products that are deemed faulty or damaged during shipping.

We appreciate your understanding and thank you for choosing Shiv Watches. Your satisfaction is our top priority, and we are here to assist you with any concerns.

Contact Information

Got questions about these Terms & Conditions? No problem! Feel free to reach out.

Don’t forget to check out our Privacy Policy too! It explains how we handle your personal information.